Online Support
The quickest way to get help is via our FAQ, where we continuously record and answer the most frequently asked questions and problems of our customers.
If you still need direct assistance from us, please submit a support request (ticket) either directly on the website under Support request or by e-mail to rz-support(at)rptu.de
The RZ Service Center at the Kaiserslautern site is open from
Mon - Fri: 09:00 - 11:00
Mon - Thu: 12:30 - 15:00
and is located in Kaiserslautern:
Paul-Ehrlich-Straße, Building 34,
Room 250 on the first floor.
49.42501/7.75253
The RZ Service Center at the Landau site is open from
Mon - Fri: 09:00 - 11:00
Mon - Thu: 12:30 - 15:00
and is located in Landau:
Fortstraße 7, Building EIII,
Room 48 on the first floor.
49.20451/8.10786
Support request
The joint IT support team is at your disposal at
rz-support(at)rptu.de
By telephone:
- Kaiserslautern: +49 631 205 - 3170
- Landau: +49 6341 280 - 31184
External pages and portals of the RHRZ
Our IT infrastructure is a mixture of ultra-modern structures, structures that have grown over the years and structures purchased from external providers.
For this reason, you will mainly find
- functions and settings for/with your personal RPTU account or
- web-based software
on separate pages and portals.
Below you will find an overview of these separate pages and portals grouped by topic. These are linked in the description of the respective service and in the instructions.
AD Account Attributes
https://serviceportal.rz.rptu.de/ - Maintain account attributes (address, telephone number, etc.), display data volume used via WLAN, overview of printouts made via the Follow-Me system
Printing, copying, scanning
- https://druckausgabe.rptu.de/ - Overview of printouts made during Druckausgabe and account balance
E-Mail & WWW
- https://mail.rptu.de/ - Webmailer for accounts with Communigate mailbox (usually students and functional accounts)
- https://email.uni-kl.de/ - Webmailer for accounts with Exchange Mailbox (usually employees)
- https://t3coach.rz.rptu.de/ - Training pages with sandbox for testing the functions of Typo3
Network & Telephony
- https://rz.rptu.de/vpnwg/ - Create a configuration for a VPN tunnel
- https://www.rhrk.uni-kl.de/ipform/ipform - Requesting a static IP address
- https://phone.rptu.de - Making calls via the UC web client
RPTU account
- https://accounts.rptu.de/selfservice - Activate account for students
- https://accounts.rptu.de/password - Reset password
- https://accounts.rptu.de - Apply for and manage accounts
Seminar offer
- https://rz.rptu.de/seminarangebot - Overview of current seminars with registration function
Software & Licenses
- https://pm.rz.rptu.de - Open Project: web-based project management tool
- https://diagrams.rz.rptu.de/ - Diagrams.net: web-based software for creating diagrams
- https://etherpad.rz.rptu.de/ - Etherpad: online editor for collaborative editing in real time
- https://scrumblr.rz.rptu.de/ - Scrumblr: online whiteboard for collaborative work in real time
- https://excalidraw.rz.rptu.de/ - Excalidraw: Online whiteboard for collaborative work in real time with specialization in diagrams and graphics
- https://hpc.rz.rptu.de/rstudio-rptu/ - RStudio: web-based development environment for the programming language R
Access management
- https://serviceportal.rz.rptu.de/ - Access to the HPC cluster or licenses depending on authorization
- https://am.rz.rptu.de - Assignment of access authorizations for licenses or editorial access to Typo3 pages