Employee Information

An RPTU account is a user profile provided by the RHRZ with permission to access various services, valid within the entire domain.

Accountinformation:
rz.rptu.de/en/accounts

Accountmanagement:
accounts.rptu.de

Passwortänderung:
accounts.rptu.de/password

A functional account is an account used for a specific function (e.g. e-mail, printer, Eduroam, etc.) and can be used by one or more people.
You can apply for a functional account at accounts.rptu.de. Your supervisor or other authorized staff can approve the account.

More information for functional accounts:

ticketsystem.rz.rptu.de/help/en-us/1

- E-Mail adresse "accountname@rptu.de" 
   - Access via webmail:
      Exchange - email.uni-kl.de
      Communigate - mail.rptu.de
- Printing, Copying and Scanning
   - Druckausgabe
   - Follow Me

- Acces to your home directoy from home
- Linux Terminal Server
- Windows Terminal Server
- High Performance Computing

- WLAN on Campus
- VPN Access
- Serviceportal
   (e.g. quota check, software downloads)

- Personal Homepage

- Ticketsystem
- Knowledgebase (FAQ)

The RHRZ provides two different printing services for employees in Kaiserslautern.

To use the Follow-Me system, your RPTU account must be linked to a budget code. This can be set up by supervisors or any other authorized person in the service portal.

The Druckausgabe pringting service allocates a monthly printing quota of points.

Employees can also use the services of department 5.6 Photo repro printing.

Information on all printing systems:
rz.rptu.de/en/services/copy-print-and-scan-services

Certain services and contents are available within ournetwork only. In order to gain accessto internal services from outside, a VPN (Virtual Private Network) is used. The VPN client Wireguard is available for university members with an RPTU account.

VPNInformation
rz.rptu.de/vpn

Setup

- Installation for Windows, Apple, Android und Linux
- Configuration file integration
   rhrk.uni-kl.de/vpnwg

Available Tunnels
rz.rptu.de/en/services/available-tunnel-profiles

- Full-Tunnel
- Split-Tunnel

The Serviceportal is only accessible via VPN.

Serviceportal
serviceportal.rz.rptu.de

- Eduroam -> Quota-Status
- Software Download
- Active Directory Attributes
- Exchange E-Mail Status
- Skye for Business
- HPC Access-Management
- Print Service Quota
- Printing Service Budget Management
- Microsoft 365 Apps
- License Key Self Service
- Contact

Information about software and licenses

rz.rptu.de/en/services/software-licenses

The RHRZ offers storage in various service qualities and for different purposes.

Employees are provided with basic storage free of charge, but limited to 100GB. Additional storage requirements can be provided via fee-based services.

Further information:

rz.rptu.de/en/services/server-services/storage

The RHRZ uses TSM to back up data for all existing platforms (e.g. Windows).

Backup data can be viewed and reconstructed under Windows, for example, under previous versions.
These are available in specific intervals.

Further information:

rz.rptu.de/serverdienste/backup-und-archivedienste-tsm (german only)

A user certificate is a personal digital identity that is authenticated and issued by the RHRZ in cooperation with Geant TCS.

User certificates are used to authenticate and encrypt a user's content on the Internet.

They are used, for example, for encrypting e-mails, signing documents and much more.

Further information:

rz.rptu.de/pki (german only)

The RHRZ provides employees an access to Linux and Windows servers, as well as a high-performance computer for computing-intensive tasks.

The following systems are available:
- Linux terminal server (dialog server)
- Windows remote desktop server (terminal server)
- Elwetritsch high-performance computer (HPC)

Further information:
rz.rptu.de/en/services/server-and-remotelogin

Every office at RPTU that has a telephone socket can be supplied with a landline telephone.
Those phones have their individual phone number and can be used for business purposes on campus and in the public telephone network.

Further information:
rz.rptu.de/festnetzanschluss (germany only)

UC is an extension of the traditional telephony system that can be controlled via a web interface or a smartphone app.

Further information:
rz.rptu.de/telefonie/unified-communications-uc (german  only)

Note: Only available in Kaiserslautern.

Employees who require mobile accessibilityfor work can set up a mobile phone contract with Vodafone via the RPTU.

Further information:
rz.rptu.de/telefonie/mobilfunk-rahmenvertrag (german only)

The RHRZ offers different support for different departments.

For support requests, some departments or institutions have a dedicated admin provided by the RHRZ. Departments without a dedicated admin can be supported via the Rent-an-Azubi program (KL only), depending on the individual agreement.

Please ask your department how the support responsibilities are organized.

Requests to the Rent-an-Azubi program must be made via rz-support(at)rptu.de.

In addition, the RHRZ is available for all other support requests via the hotline, ticket system and FAQ (see below).

If a department or institution selects an employee from its own department to be responsible for IT, the supervisor must apply to the RHRZ via rz-support(at)rptu.de to acquire admin privileges.

The following information must be included:
- Name of the employee
- RPTU account name
- OU ID (can be found under am.rz.rptu.de/oubaum.php)
- Service Portal admin area Software download access (yes/no)
- RHRZ boot server access (yes/no)

Access for the following services can be managed by superiors themselves:
- Budget management (via Service Portal)
- Requesting accounts (via accounts.rptu.de)