Welcome!
This guide provides an initial overview of the services that the RHRZ offers to employees at RPTU.
Here we present a selection of general services and information—please note that department-specific systems and services are not listed on these pages. We have created a separate guide for administrative staff. If necessary, please check with your department to find out which services are specifically available to you.
If you have any IT-related questions or issues regarding RHRZ services, you can contact the RZ Service Center at any time—by phone, email, or in person at one of our two locations.
RPTU account
The RPTU account is a personal user account. This account gives you access to the IT services offered by the RHRZ at both locations. With this account, you gain access to the email system, access permissions for various services, and a user profile for IT devices.
Example:
Account: mus77ter
Email: mus77ter@rptu.de
Email alias: vorname.nachname@rptu.de
Account Information:
rz.rptu.de/accounts
A new RPTU employee account can only be created by someone in the same department:
- First , a person from an institution requests the account.
- A person at the institution with the appropriate permissions approves the account.
- The person for whom the account was created activatesthe account using a TAN.
Account Management:
Function account
A functional account is an account that serves a specific purpose (e.g., email, printer, Eduroam, etc.) and can be used by one or more people. This account operates independently of any specific individual and is assigned to the department or the head of the organizational unit.
New functional accounts can be created in Account Management at accounts.rptu.de after a member of the relevant organizational unit logs in, and can be approved by supervisors or other authorized individuals.
For more information on functional accounts:
ticketsystem.rz.rptu.de/help/de-de/1
When you apply for an RPTU account, you will receive your own mailbox—which may be hosted on one of our two different email systems (Communigate and Exchange). The email address serves as the university’s official communication channel, through which important information and notifications are sent.
To present a professional image to the outside world, you can have an email alias set up. An email alias is an alternative address that points to the same mailbox—messages sent to the alias are delivered to the same mailbox. You can have this alias set up directly in Account Management when you set up your RPTU account.
Tip:
- Before choosing an alias, consult with your department to decide on the format it should take
- Agree on which email system you should use—calendar sharing, among other things, depends on the email system!
Printing systems
Follow Me
As an employee, you have the option to bill your print jobs to a cost center using the Follow-Me printing service. To do this, your print jobs are stored and held centrally on a print server—printing is only authorized after you authenticate at the printer (e.g., using your employee ID card). For this to work, your RPTU account must be linked to a cost center; if necessary, please contact your department head—they can set up the link in the Service Portal.
- Kaiserslautern Campus: Multifunction devices are available throughout the entire campus.
- Landau Campus: There are select, individual multifunction devices specifically for cost-center printing by employees
You can find more information here:
Virtual Private Network (VPN)
Some services and content are only accessible within the RPTU networks. A VPN (Virtual Private Network) is used to accessinternal services from outside the network. The WireGuard VPN client is available to university members with an RPTU account. The VPN is also required, for example, to access the library’s e-resources (books, journals, or research articles).
Please note that (depending on the intended use) different tunnel configurations must be used:
Link: Available tunnel types
Tip:
- In addition to the WireGuard VPN program, a custom configuration is required for setup
Administrative staff have WireGuard preinstalled and must use it
Service Portal
The Service Portal is a platform for managing directory attributes, software downloads, and more. Please note that this portal is accessible only from networks at RPTU (campus or VPN).
Service Portal
serviceportal.rz.rptu.de
Key features of the Service Portal:
- Software Download Portal
- Microsoft / Office 365 Accounts & Licenses
- Active Directory Attributes
- Printing System Usage & Cost Center
Access Management
Group and access management at RPTU is handled through the“Access Management”page. This page allows you to manage group memberships, access to services, or mailboxes (if enabled). Supervisors, OU managers, or their designees can manage access independently.
Access Management
am.rz.rptu.de
User Certificates
A user certificate is a personal digital identity that you can use to authenticate and encrypt content on the Internet. The main purpose of these certificates is to provide electronic signatures and encryption for emails, as well as electronic signatures for PDF documents.
Note:
In order to have a certificate issued, you must first undergo an identity verification process (e.g., through your employment contract)!
For more information, visit the PKI website:
rz.rptu.de/pki
Storage space
The RHRZ offers storage space at various service levels and for different purposes. The basic service—a network drive that can be mounted in Windows— isfree for employees but limited to 100 GB . Storage needs beyond this basic service can be met through paid services.
Further information:
rz.rptu.de/serverdienste/storagespeicherplatz
Telephony
Any workstation at RPTU that has a telephone connection can be equipped with a landline phone. This phone is available to employees with their own phone number for business use both on campus and on the public telephone network.
For more information:
rz.rptu.de/landline-connection
Unified Communications (UC) is also available as an add-on:
UC is an extension of traditional telephony that can be controlled via a web interface or smartphone app. It allows you to use your phone line on the go at a single location.
For more information:
rz.rptu.de/telefonie/unified-communications-uc
Note: Available only in Kaiserslautern.
The following services are not provided by the RHRZ. This means that administration andsupport are not provided by the RHRZ, but by the respective service provider. For the following services, the RHRZ only offers technical support for your RPTU account, not for internal support requests. The respective contact persons for support requests are listed in each case.
HIS
KIS is a web-based communication and information system and provides room and event planning as well as a list of people.
Link to the service: https://www.kis.uni-kl.de
Availability: Kaiserslautern and Landau
Registration: RPTU account (only KIS employees)
Target group: Students, lecturers, employees
Further information:
rptu.de/verwaltung/kis-informationen-und-faq
Contact and support: kis(at)rptu.de
Seafile
Seafile is a cloud service from RARP, provided by Mainz University for exchanging files.
Link to the service: https://seafile.rlp.net/
Availability: Kaiserslautern and Landau
Registration: RPTU account
Target group: Students, lecturers, staff
Further information:
rarp.rlp.net/services/seafile/seafile-hilfe-startseite/
Contact and support: hotline(at)uni-mainz.de
QIS
The self-service QIS is a web portal for study administration and examination administration.
Link to the service: https://qis.verw.uni-kl.de/
Availability: Kaiserslautern
Registration: Matriculation number or examiner abbreviation
Target group: Students, lecturers, examiners
Further information:
rptu.de/pruefungen-im-fernstudium/qis
Contact and support: Student Service Center
KIS Office
KIS - Office is a web calendar for students with an integrated course catalog.
Link to the service: https://office.kis.uni-kl.de
Availability: Kaiserslautern
Login: RPTU account
Target audience: Students on the KL campus
Further information:
rptu.de/verwaltung/kis-informationen-und-faq
Contact and support: kis(at)rptu.de
OpenOLAT
OpenOLAT is a teaching and learning platform from VCRP for the provision of online courses.
Link to the service: https://olat.vcrp.de/dmz/
Availability: Kaiserslautern and Landau
Registration: RPTU account
Target group: Students, lecturers, examiners
Further information:
rptu.de/etsc/openolat (KL) / zhdl.rptu.de/openolat (LD)
Contact person Kaiserslautern: zidis-eteaching(at)rptu.de
Contact person Landau: e-learning(at)uni-landau.de
KLIPS
The KLIPS service provides functions for student and examination administration as well as room planning.
Link to the service: https://klips.rptu.de/
Availability: Landau
Registration: RPTU account
Target group: Students, lecturing staff
Further information:
rptu.de/klips-support/fuer-mitarbeitende
Contact and support: rptu.de/klips-support
Support
RHRZ support structure
The RHRZ offers different types of support for various areas. Some departments and central units have a department administrator assigned by the RHRZ to handle support requests. Departments without a dedicated administrator can receive support through the Rent-an-Admin program (for a fee), depending on the agreement.
Please check internally to see how support responsibilities are assigned.
Requests for the “Rent-an-Azubi” program must be submitted via rz-support(at)rptu.de .
In addition, the RHRZ is available for all other support requests via hotline, ticket system, and FAQs (see below).
Employees responsible for IT
If a department or central unit selects an employee from its own department to serve as the IT administrator , the supervisor must request admin rights from the RHRZ via rz-support(at)rptu.de
The following information must be included:
- Employee’s name
- RPTU account name
- OU ID (available at am.rz.rptu.de/oubaum.php)
- Service Portal Admin Area Software Download Access (yes/no)
- RHRZ boot server access (yes/no)
Supervisors can manage permissions for the following services themselves:
- Cost Center Management (via the Service Portal)
- Requesting accounts (via accounts.rptu.de)
In-house IT managers must be trained by the faculties / central institution themselves. The RHRZ also offers seminars for future admins on request. However, it is always advisable to make use of the support services mentioned above. The RHRZ offers only limited to no support or only consulting for faculties / central institutions that have their own RHRZ-independent admin.
Other information and help videos
An AD (Active Directory) is a consolidated network of users, objects, policies, and much more, with a public identifier (domain).
A domain is a globally unique and unambiguous name used to access services and resources on the Internet.
For example, our domain name is also included in email addresses (@rptu.de) and device names (pc01.rptu.de, printer01.rptu.de, server01.rptu.de).
Some sections have a subdomain (example: "rz".rptu.de).
For more information about the RPTU domain, see here:
https://rz.rptu.de/support/aktuell/relaunch-rptu/veraendertes-domainkonzept-fuer-webseiten
Group policies are configurations or settings that are applied to objects through Active Directory.
For example, security settings can be centrally distributed to all devices, provided they are part of the domain. Units that are mapped in Active Directory can also receive GPOs tailored to their specific unit.
The files.rptu.de (formerly fp0.uni-kl.de) file system is a network of several storage servers that provides a uniform folder structure for storing and organizing files in the form of an authorization-based tree structure.
A home directory is a network drive linked at RPTU to the account where data can be stored securely for backup purposes.
Further information:
Storage space at the RHRZ
The tmpbig drive is a university-wide "temporary" file storage location. Folders with access permissions can be created there.
Note:
The tmpbig drive is emptied at irregular intervals without prior notice. Therefore, we generally recommend using your own home directory or department-specific network drives for permanent file storage.
The chip card is your employee ID card at RPTU. It serves as a central identification and service card for all university employees.
Functions of the chip card:
- Identification
- Credit for using the canteens in Landau and Kaiserslautern
- Means of authentication for follow-me devices
Further information:
rptu.de/verwaltung/allgemeine-services/chipkarte
Please send us your feedback to rz-support(at)rptu.de with the page ID: 3754.
RHRZ Seminars
For more information, visit
https://courses.rz.rptu.de/